Refund policy

Refunds & Returns

Last updated: 10 August 2026

If your order arrives with the wrong products, or the item is faulty or damaged, please contact us within 48 hours of delivery. We will evaluate the issue and make it right, which may include a refund or replacement.

Custom‑Made Products (No Returns)

All fragrance decants are custom‑made to order. Each decant is prepared specifically for the customer and cannot be resold or verified once returned.

For this reason, we do not accept returns or refunds on fragrance decants. All decants are Final Sale.

This is in accordance with UK consumer law for custom‑made and personalised items.

Damaged or Faulty Items

If your item arrives damaged or is not as described, please contact us within 48 hours with photographic evidence. We will assess the issue and arrange a replacement or refund where applicable. This does not affect your statutory rights.

Cancellations

Orders can be cancelled if they have not yet been dispatched. A 10% cancellation fee applies to cover payment processing and administrative costs.

Contact

For any queries, please get in touch via: fergi.frags@gmail.com